Believe it or not I actually enjoy helping people! Yes we do get paid for what we do, but making sure that the AirMaxx furnace repair technicians are always being trained are what makes AirMaxx Heating and Air Conditioning Services, Inc. better at repairing furnaces and air conditioners. Recently, we helped Danny with is furnace repair. He is located in Channahon and was trying to fix his furnace himself from 8:00am that morning until around 5:00pm. Although getting help from his dad and friends was helpful, he ran into a little problem. Danny had it working, but then a simple mistake made the furnace not turn on at all. He called AirMaxx on a Saturday, after hours. AirMaxx always has someone on-call – Saturday that was me! I was watching movies at home with my family (good ol’ redbox!), at the ready for a call just like this one.
When a heating repair technician is on call that means that they must wait for the phone to ring. Should a customer call to have their furnace repaired in Plainfield, Channahon, Lockport, or Minooka, IL the HVAC repair technician on call must drop everything to help the customer. That means if I am on call I can not attend any family functions, or any of my kids athletic events, or even go to the movies. It is a sacrifice that I do not mind making for my customers. I am not complaining, but just explaining that when our technicians are on call sometimes no calls come in. There are other times may be one call may come in at 11:30pm. AirMaxx is 24/7 so it is a choice that we do not mind making for our customers. The process is try to help the customer repair the furnace problem over the phone first, if it seems minor, otherwise we set an appointment.
So, if AirMaxx sends a furnace repair technician out to your house, understand that it may take a short amount of time for us to isolate the problem. A broken furnace may take some homeowners 8 hours to figure out the issue. That doesn’t means that the homeowner would never figure it out, but time is valuable for all of us. AirMaxx has been in business for 20 years so we have repaired and troubleshooted thousands of HVAC systems in Channahon IL. Not only do we fix your furnace problem but we give the customer tips and recommendations on how to prevent future furnace problems. I truly enjoy helping my customers.
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